“It's been a whole new world”: Staff perceptions of implementing a person-centered communication intervention during the COVID-19 pandemic

Miranda Corpora, Megan Kelley, Kamryn Kasler, Alex Heppner, Kimberly van Haitsma, Katherine M. Abbott

Research output: Contribution to journalArticlepeer-review

Abstract

The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC). Preferences for Activity and Leisure (PAL) Cards are a tool to communicate residents' important preferences to staff. Monthly interviews (N = 32) were conducted with champions who were conducting a PAL Card quality improvement project in Tennessee nursing homes (N = 11) between March and August 2020. Three major themes emerged: Structural Changes (e.g., halting admissions, adding an isolation unit), Resident Burden (e.g., physical isolation, loneliness), and Provider Burnout (e.g., increased workload, mental exhaustion). Further, providers expressed the benefits to using PAL Cards, specifically in regard to blunting the negative impact of each theme. Results showed the overall negative impact of COVID-19 on nursing home communities. Nursing staff experienced greater burden than other staff, reflecting their prominent role in providing direct care to residents with COVID-19. Staff reported that PAL Cards helped promote PCC.

Original languageEnglish (US)
Pages (from-to)9-13
Number of pages5
JournalJournal of gerontological nursing
Volume47
Issue number5
DOIs
StatePublished - May 2021

All Science Journal Classification (ASJC) codes

  • Nursing(all)
  • Gerontology

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