Job characteristics and job design in table-service restaurants

Research output: Contribution to journalArticle

8 Scopus citations

Abstract

This study assessed the relationships of job characteristics, job satisfaction, and job performance in a sample of 315 table service restaurant employees. Results demonstrate the job characteristics to be reliable constructs, and that the sample perceived them to exist at varying levels in their jobs. Multiple measures of job satisfaction are reported and compared. Perceived job characteristics do appear to influence job satisfaction, but demonstrate only a very limited relationship with job performance. Recommendations are suggested for job design or job redesign that may enhance satisfaction and performance.

Original languageEnglish (US)
Pages (from-to)23-36
Number of pages14
JournalJournal of Human Resources in Hospitality and Tourism
Volume6
Issue number1
DOIs
StatePublished - Feb 26 2007

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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