Keeping the HF/UX curriculum current with the critical decision method

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Vicious problems are problems that reinvent themselves. One vicious problem is how to educate the next generation of usability (UX) professionals. I borrowed a method from naturalistic decision-making research: the critical decision method (CDM). A CDM is an ethnographic approach that elicits the implicit knowledge of experts in their area of expertise. The methodology reveals the decision points, options, and outcomes with which a decision maker struggles. The decision points derive key attributes, meanings, and goals for the area of concern. UX businesses have a vicious problem similar to education: whom to hire for a UX position, who is qualified and who is not? I used the critical decision method to elicit required skills within the local UX market. These contributed to a reworking of the UX curriculum. The methodology and the results are discussed.

Original languageEnglish (US)
Title of host publicationAdvances in Human Factors, Business Management, Training and Education - Proceedings of the AHFE 2016 International Conference on Human Factors, Business Management and Society
EditorsTerence Andre, Jussi Ilari Kantola, Salman Nazir, Tibor Barath
PublisherSpringer Verlag
Pages15-21
Number of pages7
ISBN (Print)9783319420691
DOIs
StatePublished - Jan 1 2017
EventInternational Conference on Human Factors, Business Management and Society, AHFE 2016 - Walt Disney World, United States
Duration: Jul 27 2016Jul 31 2016

Publication series

NameAdvances in Intelligent Systems and Computing
Volume498
ISSN (Print)2194-5357

Other

OtherInternational Conference on Human Factors, Business Management and Society, AHFE 2016
CountryUnited States
CityWalt Disney World
Period7/27/167/31/16

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Computer Science(all)

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