Knowledge management and consumerization of information technology: Opportunities and challenges

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The conduct of knowledge management (KM) is changing fundamentally due to consumerization of Information Technology. The consumerization of Information Technology (CoIT) is transforming the way knowledge workers conduct work and share knowledge and information. Therefore, knowledge management activities in an organization are no longer only supported by traditional Information and Communications Technologies (ICTs) (such as DB, DSS, data warehouses, email), but are also enabled through new forms of ICTs commonly referred to as social software or Web 2.0 technologies. Although, the ubiquitous and pervasive nature of these new forms of ICTs are creating a flexible KM environment, these digitized workspaces are also creating challenges. This study examines the following research question, what opportunities and challenges do knowledge-intensive organizations face during the conduct of KM in a multiple platform technology environment? In this research in progress, the preliminary findings (emerging research themes and potential research questions) from our pilot test are presented. When the study is completed, the multiple and diverse perspectives from the practitioner and scholarly journals plus interviews with knowledge workers and providers will be compared and contrasted to posit a more complete research agenda and management implications.

Original languageEnglish (US)
Title of host publicationSIGMIS-CPR 2014 - Proceedings of the 2014 Conference on Computers and People Research
PublisherAssociation for Computing Machinery
Pages49-53
Number of pages5
ISBN (Print)9781450326254
DOIs
StatePublished - 2014
Event52nd Association of Computing Machinery (ACM) Annual Computers and People Research Conference, SIGMIS-CPR 2014 - Singapore, Singapore
Duration: May 29 2014May 31 2014

Publication series

NameSIGMIS-CPR 2014 - Proceedings of the 2014 Conference on Computers and People Research

Conference

Conference52nd Association of Computing Machinery (ACM) Annual Computers and People Research Conference, SIGMIS-CPR 2014
Country/TerritorySingapore
CitySingapore
Period5/29/145/31/14

All Science Journal Classification (ASJC) codes

  • Computer Science (miscellaneous)

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