Abstract
Importing the anthropological, sociolinguistic theory of 'politeness' into the domain of organizational studies, this article presents results of a laboratory study that illustrates how power is communicated through specific linguistic gestures differentially used by superiors and subordinates throughout daily interchange. The approach taken illustrates how language is amenable to quantitative, as opposed to sheerly qualitative analysis. Contributions of politeness theory to the study of organizational communication, of influence tactics, the distortion of communication in hierarchical relations, and the presumed egalitarianism associated with programmes of workplace participation, are discussed.
Original language | English (US) |
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Pages (from-to) | 235-248 |
Number of pages | 14 |
Journal | Journal of Organizational Behavior |
Volume | 21 |
Issue number | 3 |
DOIs | |
State | Published - May 2000 |
All Science Journal Classification (ASJC) codes
- Applied Psychology
- Sociology and Political Science
- Psychology(all)
- Organizational Behavior and Human Resource Management