Lessons Learned about Performance Measurement

Using the Procrustean bed metaphor, the author argues that there are two problems embedded in the lessons learned about performance measurement — a lack of fit between organizational needs and prescribed solution, and the dysfunction that results when imposing such solutions. These problems are examined in three stages: 1) learning from the history of the field; 2) learning from recent experience; and 3) learning new lessons. The goal of this analysis is to contribute to a more complete knowledge foundation that can allow us to develop more effective strategies to promote performance measurement utilization in public organizations.