Linking creating shared value to customer behaviors in the food service context

Sunny Ham, Seoki Lee, Hyejin Yoon, Changsik Kim

Research output: Contribution to journalArticle

Abstract

Porter and Kramer proposed creating shared value (CSV) as the next phase after corporate social responsibility (CSR). Unlike CSR, CSV aims to create social value through business functions. By implementing CSV, a company can make a positive impact on society while creating economic value for itself simultaneously. The current study examines the effect of the two CSV dimensions, economic and social contributions, on consumers' brand attitude in the food service context. Further, it examines consumers' perceptions of a company's integration of the two dimensions as a potential moderator based on congruity theory.

Original languageEnglish (US)
Pages (from-to)199-208
Number of pages10
JournalJournal of Hospitality and Tourism Management
Volume43
DOIs
StatePublished - Jun 2020

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management

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