Lost in email: Pulling users down a path of interaction

Benjamin V. Hanrahan, Manuel A. Pérez-Quĩnones

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

In this paper we describe a study exploring why users spend more time in email than originally intended, which we call getting lost in email. To study this phenomenon, we implemented an IMAP logger that also dispatched diary entries to collect data for twenty participants over a two week period. Most participants reported getting lost in email during both short and long sessions. Our analysis suggests two primary factors in getting lost: The number of emails awaiting a reply and whether or not the session caused an interruption. We conclude that much of the problem around getting lost in email is in managing the tension between promptly responding to messages while limiting engagement with email.

Original languageEnglish (US)
Title of host publicationCHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationCrossings
PublisherAssociation for Computing Machinery
Pages3981-3984
Number of pages4
ISBN (Electronic)9781450331456
DOIs
StatePublished - Apr 18 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015 - Seoul, Korea, Republic of
Duration: Apr 18 2015Apr 23 2015

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2015-April

Other

Other33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
CountryKorea, Republic of
CitySeoul
Period4/18/154/23/15

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All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Hanrahan, B. V., & Pérez-Quĩnones, M. A. (2015). Lost in email: Pulling users down a path of interaction. In CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems: Crossings (pp. 3981-3984). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2015-April). Association for Computing Machinery. https://doi.org/10.1145/2702123.2702351