Management and utilization of knowledge for the automatic improvement of workflow performance

Trent Jaeger, Atul Prakash

Research output: Contribution to conferencePaper

5 Scopus citations

Abstract

We present a framework that enables reengineers to build a base of performance improvement knowledge that can be used to automatically improve workflow performance. Automatic improvement of workflow performance involves modification of a business information system such that the predicted performance of its business workflows satisfies a performance goal. The number of possible modification options is very large, so a significant body of knowledge is needed to choose among them. We demonstrate, using a simple example, the requirements for the types of knowledge necessary in a automatic improvement framework. We define a knowledge model for representing these types of knowledge. We use the model to provide the framework with a body of domain-independent performance improvement knowledge. We then describe how the framework enables reengineers to provide additional performance improvement knowledge to the model and how the framework utilizes that knowledge to automatically improve workflow performance to meet the performance goal.

Original languageEnglish (US)
Pages32-43
Number of pages12
DOIs
StatePublished - 1995
EventProceedings of the Conference on Organizational Computing Systems - Milpitas, CA, USA
Duration: Aug 13 1995Aug 16 1995

Other

OtherProceedings of the Conference on Organizational Computing Systems
CityMilpitas, CA, USA
Period8/13/958/16/95

All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Business, Management and Accounting(all)

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    Jaeger, T., & Prakash, A. (1995). Management and utilization of knowledge for the automatic improvement of workflow performance. 32-43. Paper presented at Proceedings of the Conference on Organizational Computing Systems, Milpitas, CA, USA, . https://doi.org/10.1145/224019.224023