TY - GEN
T1 - 'Masterful' matchmaking in service transactions
T2 - 34th Annual Conference on Human Factors in Computing Systems, CHI 2016
AU - Jung, Hyunggu
AU - Bellotti, Victoria
AU - Doryab, Afsaneh
AU - Leitersdorf, Dean
AU - Chen, Jiawei
AU - Hanrahan, Benjamin V.
AU - Lee, Sooyeon
AU - Turner, Dan
AU - Dey, Anind K.
AU - Carroll, John M.
N1 - Funding Information:
The authors wish to thank Stephen Beckett, John Saare and the hOurworld leadership and members for help setting up and running our evaluation. We also thank Joe Konstan for advice on MAST's design. This work was funded by National Science Foundation under Grant No. IIS-1407630.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016/5/7
Y1 - 2016/5/7
N2 - Timebanking is a growing type of peer-to-peer service exchange, but is hampered by the effort of finding good transaction partners. We seek to reduce this effort by using a Matching Algorithm for Service Transactions (MAST). MAST matches transaction partners in terms of similarity of interests and complementarity of abilities and needs. We present an experiment involving data and participants from a real timebanking network, that evaluates the acceptability of MAST, and shows that such an algorithm can retrieve matches that are subjectively better than matches based on matching the category of people's historical offers or requests to the category of a current transaction request.
AB - Timebanking is a growing type of peer-to-peer service exchange, but is hampered by the effort of finding good transaction partners. We seek to reduce this effort by using a Matching Algorithm for Service Transactions (MAST). MAST matches transaction partners in terms of similarity of interests and complementarity of abilities and needs. We present an experiment involving data and participants from a real timebanking network, that evaluates the acceptability of MAST, and shows that such an algorithm can retrieve matches that are subjectively better than matches based on matching the category of people's historical offers or requests to the category of a current transaction request.
UR - http://www.scopus.com/inward/record.url?scp=84978088714&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84978088714&partnerID=8YFLogxK
U2 - 10.1145/2858036.2858263
DO - 10.1145/2858036.2858263
M3 - Conference contribution
AN - SCOPUS:84978088714
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 1644
EP - 1655
BT - CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 7 May 2016 through 12 May 2016
ER -