Measuring and benchmarking customer satisfaction

Implications for organizational and stakeholder accountability

Research output: Contribution to journalArticle

9 Citations (Scopus)
Original languageEnglish (US)
JournalJournal of Extension
Volume40
Issue number1
StatePublished - Feb 2002

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benchmarking
customer
stakeholder
responsibility

All Science Journal Classification (ASJC) codes

  • Education

Cite this

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title = "Measuring and benchmarking customer satisfaction: Implications for organizational and stakeholder accountability",
author = "Radhakrishna, {Rama B.}",
year = "2002",
month = "2",
language = "English (US)",
volume = "40",
journal = "Journal of Extension",
issn = "1077-5315",
publisher = "Extension Journal, Inc.",
number = "1",

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