Developing Internet-based reference services is a challenge being addressed by most reference librarians. This article discusses the migration to Internet-based reference services in a smaller academic library, focusing specifically on the Heindel Library at Penn State Harrisburg. How Internet-based services are implemented depends on the philosophical paradigm of the library and the concept of the “virtual library.” Planning for the transition to Internet-based reference services involves consideration of management issues, user issues, and collection development issues. This article examines these issues and their implications within the context of the smaller academic library.
All Science Journal Classification (ASJC) codes
- Library and Information Sciences