Model-Based segmentation featuring simultaneous segment-level variable selection

K. I M Sunghoon, Duncan Fong, Wayne Desarbo

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

The authors propose a new Bayesian latent structure regression model with variable selection to solve various commonly encountered marketing problems related to market segmentation and heterogeneity. The proposed procedure simultaneously performs segmentation and regression analysis within the derived segments, in addition to determining the optimal subset of independent variables per derived segment. The authors present comparative analyses contrasting the performance of the proposed methodology against standard latent class regression and traditional Bayesian finite mixture regression. They demonstrate that their proposed Bayesian model compares favorably with these traditional benchmark models. They then present an actual commercial customer satisfaction study performed for an electric utility company in the southeastern United States, in which they examine the heterogeneous drivers of perceived quality. Finally, they discuss limitations of the research and provide several directions for further research.

Original languageEnglish (US)
Pages (from-to)725-736
Number of pages12
JournalJournal of Marketing Research
Volume49
Issue number5
DOIs
StatePublished - Oct 1 2012

Fingerprint

Segmentation
Variable selection
Perceived quality
Customer satisfaction
Bayesian model
Finite mixture
Marketing
Market segmentation
Benchmark
Regression analysis
Regression model
Latent class
Methodology
Electric utilities

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Economics and Econometrics
  • Marketing

Cite this

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Model-Based segmentation featuring simultaneous segment-level variable selection. / Sunghoon, K. I M; Fong, Duncan; Desarbo, Wayne.

In: Journal of Marketing Research, Vol. 49, No. 5, 01.10.2012, p. 725-736.

Research output: Contribution to journalArticle

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