Modeling work for cognitive work support system design in operational control centers

Karen Feigh, Amy Pritchett

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The design of cognitive work support systems for operational control centers is an emerging challenge for human factors practitioners. Ecological, task and cognitivist approaches individually do not provide the full insight required for CWSS design. Instead, work is presented as a 'mid-level abstraction' that captures many of the inherent structures and constraints of the ecology and context which can be captured by a set of complementary work models, and extended through the use of contextual control modes. This paper presents representative work models and insights from ethnographic observations of airline OCCs.

Original languageEnglish (US)
Title of host publication51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
Pages338-342
Number of pages5
StatePublished - Dec 1 2007
Event51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007 - Baltimore, MD, United States
Duration: Oct 1 2007Oct 5 2007

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume1
ISSN (Print)1071-1813

Other

Other51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
CountryUnited States
CityBaltimore, MD
Period10/1/0710/5/07

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

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  • Cite this

    Feigh, K., & Pritchett, A. (2007). Modeling work for cognitive work support system design in operational control centers. In 51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007 (pp. 338-342). (Proceedings of the Human Factors and Ergonomics Society; Vol. 1).