Motivations for Complaint Avoidance: The Role of Motivational Systems and Conflict Expectations

Timothy Worley, Lindsey S. Aloia

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.

Original languageEnglish (US)
Pages (from-to)554-574
Number of pages21
JournalWestern Journal of Communication
Volume82
Issue number5
DOIs
StatePublished - Oct 20 2018

Fingerprint

complaint
Students
avoidance behavior
Complaints
Avoidance
interaction
Efficacy
Expectancy
student

All Science Journal Classification (ASJC) codes

  • Communication
  • Language and Linguistics

Cite this

@article{9d1b9452c7724b94a6ce62b46ce17ef0,
title = "Motivations for Complaint Avoidance: The Role of Motivational Systems and Conflict Expectations",
abstract = "This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.",
author = "Timothy Worley and Aloia, {Lindsey S.}",
year = "2018",
month = "10",
day = "20",
doi = "10.1080/10570314.2017.1423372",
language = "English (US)",
volume = "82",
pages = "554--574",
journal = "Western Journal of Communication",
issn = "1057-0314",
publisher = "Routledge",
number = "5",

}

Motivations for Complaint Avoidance : The Role of Motivational Systems and Conflict Expectations. / Worley, Timothy; Aloia, Lindsey S.

In: Western Journal of Communication, Vol. 82, No. 5, 20.10.2018, p. 554-574.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Motivations for Complaint Avoidance

T2 - The Role of Motivational Systems and Conflict Expectations

AU - Worley, Timothy

AU - Aloia, Lindsey S.

PY - 2018/10/20

Y1 - 2018/10/20

N2 - This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.

AB - This article examined complaint avoidance as a function of both the strength of people’s motivational systems and people’s expectations of conflict interactions. We suggested outcome expectancies and efficacy assessments mediate the associations between aversive and appetitive motivational systems, and complaint avoidance. Three hundred and sixty-six students completed measures assessing motivational systems (BIS/FFFS/BAS, RTS/RIS), outcome expectancies, efficacy assessments, and complaint avoidance behaviors. Our study provided partial support for our hypotheses that motivational systems influence complaint avoidance, and these associations are influenced by both outcome expectancies and efficacy assessments.

UR - http://www.scopus.com/inward/record.url?scp=85043379393&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85043379393&partnerID=8YFLogxK

U2 - 10.1080/10570314.2017.1423372

DO - 10.1080/10570314.2017.1423372

M3 - Article

AN - SCOPUS:85043379393

VL - 82

SP - 554

EP - 574

JO - Western Journal of Communication

JF - Western Journal of Communication

SN - 1057-0314

IS - 5

ER -