Moving toward web 2.0-enhanced E-government in small-town Pennsylvania

Anna Levy, Eileen Trauth, John W. Bagby

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)

Abstract

This chapter on adoption and use of Web 2.0 technologies by local governments in Pennsylvania represents a part of an ongoing research project to investigate the nature and extent of collaborative initiatives between public and academic institutions in small college towns in support of e-government innovation. In this research, e-government is approached as a sociotechnical, dynamic system situated within a complex context (people, technology, and location). The case study was guided by a combination of socio-technical theory and grounded theory. A study of one municipality in Central Pennsylvania (USA) revealed the transformative potential of e-government through the adoption of Web 2.0 technologies. The municipal social media toolbox offered citizens a variety of complementary yet unique ways (e.g., Facebook and Twitter) to stay connected with their municipal government and its various departments. The study identified four major purposes of social media integration, including emergency notification, citizen participation, public safety, and promotion of the official municipal website. This case represents a continuum of e-government adoption and municipal transformation from addressing problems and challenges along the way to finding successful solutions.

Original languageEnglish (US)
Title of host publicationCase Studies in E-Government 2.0
Subtitle of host publicationChanging Citizen Relationships
PublisherSpringer International Publishing
Pages29-45
Number of pages17
ISBN (Electronic)9783319080819
ISBN (Print)9783319080802
DOIs
StatePublished - Jan 1 2015

Fingerprint

electronic government
small town
social media
twitter
citizens' participation
facebook
grounded theory
municipality
website
research project
promotion
town
citizen
innovation
Electronic government
Web 2.0
Social media

All Science Journal Classification (ASJC) codes

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Social Sciences(all)

Cite this

Levy, A., Trauth, E., & Bagby, J. W. (2015). Moving toward web 2.0-enhanced E-government in small-town Pennsylvania. In Case Studies in E-Government 2.0: Changing Citizen Relationships (pp. 29-45). Springer International Publishing. https://doi.org/10.1007/978-3-319-08081-9_3
Levy, Anna ; Trauth, Eileen ; Bagby, John W. / Moving toward web 2.0-enhanced E-government in small-town Pennsylvania. Case Studies in E-Government 2.0: Changing Citizen Relationships. Springer International Publishing, 2015. pp. 29-45
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Levy, A, Trauth, E & Bagby, JW 2015, Moving toward web 2.0-enhanced E-government in small-town Pennsylvania. in Case Studies in E-Government 2.0: Changing Citizen Relationships. Springer International Publishing, pp. 29-45. https://doi.org/10.1007/978-3-319-08081-9_3

Moving toward web 2.0-enhanced E-government in small-town Pennsylvania. / Levy, Anna; Trauth, Eileen; Bagby, John W.

Case Studies in E-Government 2.0: Changing Citizen Relationships. Springer International Publishing, 2015. p. 29-45.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Levy A, Trauth E, Bagby JW. Moving toward web 2.0-enhanced E-government in small-town Pennsylvania. In Case Studies in E-Government 2.0: Changing Citizen Relationships. Springer International Publishing. 2015. p. 29-45 https://doi.org/10.1007/978-3-319-08081-9_3