Negative relational exchanges of customers and employees: Performance and well-being implications

Alicia Ann Grandey, Patricia E. Grabarek, Sarah Teague

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Citations (Scopus)
Original languageEnglish (US)
Title of host publicationPersonal Relationships
Subtitle of host publicationThe Effect on Employee Attitudes, Behavior, and Well-Being
PublisherTaylor and Francis
Pages261-286
Number of pages26
ISBN (Print)9780203123034
DOIs
StatePublished - Jan 1 2012

All Science Journal Classification (ASJC) codes

  • Psychology(all)

Cite this

Grandey, A. A., Grabarek, P. E., & Teague, S. (2012). Negative relational exchanges of customers and employees: Performance and well-being implications. In Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being (pp. 261-286). Taylor and Francis. https://doi.org/10.4324/9780203123034
Grandey, Alicia Ann ; Grabarek, Patricia E. ; Teague, Sarah. / Negative relational exchanges of customers and employees : Performance and well-being implications. Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, 2012. pp. 261-286
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Grandey, AA, Grabarek, PE & Teague, S 2012, Negative relational exchanges of customers and employees: Performance and well-being implications. in Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, pp. 261-286. https://doi.org/10.4324/9780203123034

Negative relational exchanges of customers and employees : Performance and well-being implications. / Grandey, Alicia Ann; Grabarek, Patricia E.; Teague, Sarah.

Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, 2012. p. 261-286.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Grandey AA, Grabarek PE, Teague S. Negative relational exchanges of customers and employees: Performance and well-being implications. In Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis. 2012. p. 261-286 https://doi.org/10.4324/9780203123034