Negative relational exchanges of customers and employees: Performance and well-being implications

Alicia A. Grandey, Patricia E. Grabarek, Sarah Teague

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Scopus citations
Original languageEnglish (US)
Title of host publicationPersonal Relationships
Subtitle of host publicationThe Effect on Employee Attitudes, Behavior, and Well-Being
PublisherTaylor and Francis
Pages261-286
Number of pages26
ISBN (Print)9780203123034
DOIs
StatePublished - Jan 1 2012

All Science Journal Classification (ASJC) codes

  • Psychology(all)

Cite this

Grandey, A. A., Grabarek, P. E., & Teague, S. (2012). Negative relational exchanges of customers and employees: Performance and well-being implications. In Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being (pp. 261-286). Taylor and Francis. https://doi.org/10.4324/9780203123034