Noticing notice: A large-scale experiment on the timing of software license agreements

Nathaniel S. Good, Jens Grossklags, Deirdre K. Mulligan, Joseph A. Konstan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

45 Citations (Scopus)

Abstract

Spyware is an increasing problem. Interestingly, many programs carrying spyware honestly disclose the activities of the software, but users install the software anyway. We report on a study of software installation to assess the effectiveness of different notices for helping people make better decisions on which software to install. Our study of 222 users showed that providing a short summary notice, in addition to the End User License Agreement (EULA), before the installation reduced the number of software installations significantly. We also found that providing the short summary notice after installation led to a significant number of uninstalls. However, even with the short notices, many users installed the program and later expressed regret for doing so. These results, along with a detailed analysis of installation, regret, and survey data about user behaviors informs our recommendations to policymakers and designers for assessing the "adequacy" of consent in the context of software that exhibits behaviors associated with spyware.

Original languageEnglish (US)
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
Pages607-616
Number of pages10
DOIs
StatePublished - Oct 22 2007
Event25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 - San Jose, CA, United States
Duration: Apr 28 2007May 3 2007

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
CountryUnited States
CitySan Jose, CA
Period4/28/075/3/07

Fingerprint

Experiments
Malware

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Good, N. S., Grossklags, J., Mulligan, D. K., & Konstan, J. A. (2007). Noticing notice: A large-scale experiment on the timing of software license agreements. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 (pp. 607-616). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1240624.1240720
Good, Nathaniel S. ; Grossklags, Jens ; Mulligan, Deirdre K. ; Konstan, Joseph A. / Noticing notice : A large-scale experiment on the timing of software license agreements. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007. 2007. pp. 607-616 (Conference on Human Factors in Computing Systems - Proceedings).
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Good, NS, Grossklags, J, Mulligan, DK & Konstan, JA 2007, Noticing notice: A large-scale experiment on the timing of software license agreements. in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007. Conference on Human Factors in Computing Systems - Proceedings, pp. 607-616, 25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007, San Jose, CA, United States, 4/28/07. https://doi.org/10.1145/1240624.1240720

Noticing notice : A large-scale experiment on the timing of software license agreements. / Good, Nathaniel S.; Grossklags, Jens; Mulligan, Deirdre K.; Konstan, Joseph A.

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007. 2007. p. 607-616 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Good NS, Grossklags J, Mulligan DK, Konstan JA. Noticing notice: A large-scale experiment on the timing of software license agreements. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007. 2007. p. 607-616. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1240624.1240720