Older workers’ communication satisfaction in the lodging industry

Research output: Contribution to journalArticlepeer-review

7 Scopus citations

Abstract

Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers’ job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers’ job satisfaction. Suggestions regarding older workers’ communication satisfaction are provided.

Original languageEnglish (US)
Pages (from-to)59-73
Number of pages15
JournalJournal of Human Resources in Hospitality and Tourism
Volume1
Issue number1
DOIs
StatePublished - Jan 1 2002

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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