Organizational communities of practice: Review, analysis, and role of information and communications technologies

Benyawarath Nithithanatchinnapat, Joseph Taylor, K. D. Joshi, Meredith Leigh Weiss

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

Information and communications technologies (ICTs) play a key role in supporting Communities of Practice (CoPs). A review of the extant literature reveals six factors that facilitate or constrain the development, sustenance, and effectiveness of CoPs that, in turn, enable generative and degenerative structures and behaviors that affect epistemic environments within Organizational Communities of Practice (orgCoPs). OrgCoPs are accepted as beneficial organizational learning structures and need to be deliberately designed and cultivated. The materiality of ICTs that is used to support orgCoPs may play a role in supporting or opposing seeding structures. The literature review further reveals five material properties that describe the relationship between the orgCoPs and the technologies used to support it. We argue that these distinct but intersecting properties are germane to understanding the role that ICTs play in supporting orgCoPs and propose that the future work on orgCoPs could be nuanced if examined through the lens of ICTs’ materiality.

Original languageEnglish (US)
Pages (from-to)307-322
Number of pages16
JournalJournal of Organizational Computing and Electronic Commerce
Volume26
Issue number4
DOIs
StatePublished - Oct 1 2016

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Computer Science Applications
  • Computational Theory and Mathematics

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