Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population

Marie A. Krousel-Wood, Richard N. Re, Ahmed Abdoh, David Bradford, Andrew Nathan Kleit, Richard Chambers, Carolyn Altobello, Barbara Ginther, Natalie Gomez

Research output: Contribution to journalArticle

16 Scopus citations


We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.

Original languageEnglish (US)
Pages (from-to)206-211
Number of pages6
JournalJournal of Telemedicine and Telecare
Issue number4
Publication statusPublished - Dec 1 2001


All Science Journal Classification (ASJC) codes

  • Health Informatics

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