Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population

Marie A. Krousel-Wood, Richard N. Re, Ahmed Abdoh, David Bradford, Andrew Nathan Kleit, Richard Chambers, Carolyn Altobello, Barbara Ginther, Natalie Gomez

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.

Original languageEnglish (US)
Pages (from-to)206-211
Number of pages6
JournalJournal of Telemedicine and Telecare
Volume7
Issue number4
DOIs
StatePublished - Dec 1 2001

Fingerprint

Telemedicine
Patient Satisfaction
Physicians
Population
Quality of Health Care
Workload
Clinical Studies
Referral and Consultation

All Science Journal Classification (ASJC) codes

  • Health Informatics

Cite this

Krousel-Wood, Marie A. ; Re, Richard N. ; Abdoh, Ahmed ; Bradford, David ; Kleit, Andrew Nathan ; Chambers, Richard ; Altobello, Carolyn ; Ginther, Barbara ; Gomez, Natalie. / Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population. In: Journal of Telemedicine and Telecare. 2001 ; Vol. 7, No. 4. pp. 206-211.
@article{77fb96f2875941ab885c2d8af141fb3f,
title = "Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population",
abstract = "We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.",
author = "Krousel-Wood, {Marie A.} and Re, {Richard N.} and Ahmed Abdoh and David Bradford and Kleit, {Andrew Nathan} and Richard Chambers and Carolyn Altobello and Barbara Ginther and Natalie Gomez",
year = "2001",
month = "12",
day = "1",
doi = "10.1258/1357633011936417",
language = "English (US)",
volume = "7",
pages = "206--211",
journal = "Journal of Telemedicine and Telecare",
issn = "1357-633X",
publisher = "SAGE Publications Ltd",
number = "4",

}

Krousel-Wood, MA, Re, RN, Abdoh, A, Bradford, D, Kleit, AN, Chambers, R, Altobello, C, Ginther, B & Gomez, N 2001, 'Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population', Journal of Telemedicine and Telecare, vol. 7, no. 4, pp. 206-211. https://doi.org/10.1258/1357633011936417

Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population. / Krousel-Wood, Marie A.; Re, Richard N.; Abdoh, Ahmed; Bradford, David; Kleit, Andrew Nathan; Chambers, Richard; Altobello, Carolyn; Ginther, Barbara; Gomez, Natalie.

In: Journal of Telemedicine and Telecare, Vol. 7, No. 4, 01.12.2001, p. 206-211.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population

AU - Krousel-Wood, Marie A.

AU - Re, Richard N.

AU - Abdoh, Ahmed

AU - Bradford, David

AU - Kleit, Andrew Nathan

AU - Chambers, Richard

AU - Altobello, Carolyn

AU - Ginther, Barbara

AU - Gomez, Natalie

PY - 2001/12/1

Y1 - 2001/12/1

N2 - We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.

AB - We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.

UR - http://www.scopus.com/inward/record.url?scp=0035223667&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0035223667&partnerID=8YFLogxK

U2 - 10.1258/1357633011936417

DO - 10.1258/1357633011936417

M3 - Article

C2 - 11506755

AN - SCOPUS:0035223667

VL - 7

SP - 206

EP - 211

JO - Journal of Telemedicine and Telecare

JF - Journal of Telemedicine and Telecare

SN - 1357-633X

IS - 4

ER -