Patient prioritization in emergency departments: Decision making under uncertainty

Omar Ashour, Gül E. Okudan Kremer

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Citations (Scopus)

Abstract

At the turn of the millennium, the World Health Organization ranked the U.S. health system’s performance at 37 out of 191 countries (WHO 2000). Six years later, the United States was number one in terms of health care spending per capita, but it ranked 43rd for adult female mortality and 42nd for adult male mortality (Doe 2009). In general, the performance of health care service can be assessed by overall responsiveness, measured in terms of patient waiting time and the quality of service. The longer the waiting time for medical intervention, the poorer the service is-a factor that can mean life or death in an emergency department (ED). EDs are considered to be vital components of the nation’s health care safety net (Richardson and Hwang 2001a, 2001b; Weinick and Burstin 2001), and are responsible for 45% to 65% of all hospital admissions (Mahapatra et al. 2003). Most EDs in major areas are overcrowded; there were 119.2 million ED visits in 2006 (Pitts et al. 2008). Accordingly, the potential for performance problems in EDs is critical.

Original languageEnglish (US)
Title of host publicationDecision Making in Service Industries
Subtitle of host publicationA Practical Approach
PublisherCRC Press
Pages175-204
Number of pages30
ISBN (Electronic)9781439867457
ISBN (Print)9781439867341
DOIs
StatePublished - Jan 1 2012

Fingerprint

Prioritization
Health care
Emergency
Healthcare
Decision making
Decision Making
Waiting Time
Uncertainty
Mortality
Health
Quality of Service
System Performance
Quality of service
Safety
Emergency department
Decision making under uncertainty
World Health Organization
Waiting time

All Science Journal Classification (ASJC) codes

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Engineering(all)
  • Mathematics(all)

Cite this

Ashour, O., & Okudan Kremer, G. E. (2012). Patient prioritization in emergency departments: Decision making under uncertainty. In Decision Making in Service Industries: A Practical Approach (pp. 175-204). CRC Press. https://doi.org/10.1201/b12665
Ashour, Omar ; Okudan Kremer, Gül E. / Patient prioritization in emergency departments : Decision making under uncertainty. Decision Making in Service Industries: A Practical Approach. CRC Press, 2012. pp. 175-204
@inbook{c56d149613e042839b41592fd01d2919,
title = "Patient prioritization in emergency departments: Decision making under uncertainty",
abstract = "At the turn of the millennium, the World Health Organization ranked the U.S. health system’s performance at 37 out of 191 countries (WHO 2000). Six years later, the United States was number one in terms of health care spending per capita, but it ranked 43rd for adult female mortality and 42nd for adult male mortality (Doe 2009). In general, the performance of health care service can be assessed by overall responsiveness, measured in terms of patient waiting time and the quality of service. The longer the waiting time for medical intervention, the poorer the service is-a factor that can mean life or death in an emergency department (ED). EDs are considered to be vital components of the nation’s health care safety net (Richardson and Hwang 2001a, 2001b; Weinick and Burstin 2001), and are responsible for 45{\%} to 65{\%} of all hospital admissions (Mahapatra et al. 2003). Most EDs in major areas are overcrowded; there were 119.2 million ED visits in 2006 (Pitts et al. 2008). Accordingly, the potential for performance problems in EDs is critical.",
author = "Omar Ashour and {Okudan Kremer}, {G{\"u}l E.}",
year = "2012",
month = "1",
day = "1",
doi = "10.1201/b12665",
language = "English (US)",
isbn = "9781439867341",
pages = "175--204",
booktitle = "Decision Making in Service Industries",
publisher = "CRC Press",

}

Ashour, O & Okudan Kremer, GE 2012, Patient prioritization in emergency departments: Decision making under uncertainty. in Decision Making in Service Industries: A Practical Approach. CRC Press, pp. 175-204. https://doi.org/10.1201/b12665

Patient prioritization in emergency departments : Decision making under uncertainty. / Ashour, Omar; Okudan Kremer, Gül E.

Decision Making in Service Industries: A Practical Approach. CRC Press, 2012. p. 175-204.

Research output: Chapter in Book/Report/Conference proceedingChapter

TY - CHAP

T1 - Patient prioritization in emergency departments

T2 - Decision making under uncertainty

AU - Ashour, Omar

AU - Okudan Kremer, Gül E.

PY - 2012/1/1

Y1 - 2012/1/1

N2 - At the turn of the millennium, the World Health Organization ranked the U.S. health system’s performance at 37 out of 191 countries (WHO 2000). Six years later, the United States was number one in terms of health care spending per capita, but it ranked 43rd for adult female mortality and 42nd for adult male mortality (Doe 2009). In general, the performance of health care service can be assessed by overall responsiveness, measured in terms of patient waiting time and the quality of service. The longer the waiting time for medical intervention, the poorer the service is-a factor that can mean life or death in an emergency department (ED). EDs are considered to be vital components of the nation’s health care safety net (Richardson and Hwang 2001a, 2001b; Weinick and Burstin 2001), and are responsible for 45% to 65% of all hospital admissions (Mahapatra et al. 2003). Most EDs in major areas are overcrowded; there were 119.2 million ED visits in 2006 (Pitts et al. 2008). Accordingly, the potential for performance problems in EDs is critical.

AB - At the turn of the millennium, the World Health Organization ranked the U.S. health system’s performance at 37 out of 191 countries (WHO 2000). Six years later, the United States was number one in terms of health care spending per capita, but it ranked 43rd for adult female mortality and 42nd for adult male mortality (Doe 2009). In general, the performance of health care service can be assessed by overall responsiveness, measured in terms of patient waiting time and the quality of service. The longer the waiting time for medical intervention, the poorer the service is-a factor that can mean life or death in an emergency department (ED). EDs are considered to be vital components of the nation’s health care safety net (Richardson and Hwang 2001a, 2001b; Weinick and Burstin 2001), and are responsible for 45% to 65% of all hospital admissions (Mahapatra et al. 2003). Most EDs in major areas are overcrowded; there were 119.2 million ED visits in 2006 (Pitts et al. 2008). Accordingly, the potential for performance problems in EDs is critical.

UR - http://www.scopus.com/inward/record.url?scp=84880542252&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84880542252&partnerID=8YFLogxK

U2 - 10.1201/b12665

DO - 10.1201/b12665

M3 - Chapter

AN - SCOPUS:84880542252

SN - 9781439867341

SP - 175

EP - 204

BT - Decision Making in Service Industries

PB - CRC Press

ER -

Ashour O, Okudan Kremer GE. Patient prioritization in emergency departments: Decision making under uncertainty. In Decision Making in Service Industries: A Practical Approach. CRC Press. 2012. p. 175-204 https://doi.org/10.1201/b12665