A number of researchers make efforts to examine the nature of user bug reporting, tracking, assignment policy, reward systems, and make recommendations for selecting the right combinations for an organization. These researchers suggest that tools, such as open source Bugzilla detect-tracking system can be helpful in collecting and analyzing error reports. A more effective bug classification system is needed to reduce bug-report duplication and assist in error-assignment. It has been observed that each of the bug-repair assignment has specific advantages, disadvantages, and effects on customer or user perceptions. Random bug assignment is one of the approaches that distributes bug workload to maintainers and better predicts the time required to close bug reports. The clustering policy is another approach that groups errors by their behavior, aiming to reduce effort when related bugs have the same cause.
All Science Journal Classification (ASJC) codes
- Hardware and Architecture
- Computer Science Applications