People and information technology in the supply chain: Social and organizational influences on adoption

Dawn M. Russell, Anne M. Hoag

Research output: Contribution to journalArticle

100 Scopus citations

Abstract

Understanding people and how they factor into complex information technology (IT) implementations is critical to reversing the growing trend of costly IT implementation failures. Accordingly, this article presents an approach to dissecting the social and organizational influences impacting peoples’ acceptance of technology designed to improve business performance. This article applies the diffusion of innovation theoretical framework to understand and analyze IT innovation implementation challenges. The diffusion approach is applied to two recent cases of implementations of IT supply chain innovations at two aerospace firms, both with complex, global, inter-firm supply chains. Results indicate that several social and organizational factors do affect the implementation's success. Those factors include users’ perceptions of the innovation, the firm's culture, the types of communication channels used to diffuse knowledge of the innovation and various leadership factors.

Original languageEnglish (US)
Pages (from-to)102-122
Number of pages21
JournalInternational journal of physical distribution & logistics management
Volume34
Issue number2
DOIs
StatePublished - Feb 1 2004

All Science Journal Classification (ASJC) codes

  • Transportation
  • Management of Technology and Innovation

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