People servers vs. Information providers: The impact of service orientation on technology training

Dolores Fidishun

Research output: Contribution to journalArticle

7 Scopus citations

Abstract

As libraries implement new technology it will become important to understand how employees' views of library service impacts their willingness to learn about the technology. This article posits the existence of two categories of service orientation: People Servers (who believe that they must always be present to assist people, even to the detriment of learning technology), and Information Providers (who view the learning of new technology as a way to assist patrons). Training implications for both types of staff members are discussed and suggestions are made for maximizing the transfer of training for each type of trainee.

Original languageEnglish (US)
Pages (from-to)29-33
Number of pages5
JournalInformation Technology and Libraries
Volume20
Issue number1
StatePublished - Mar 1 2001

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Library and Information Sciences

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