Policy implications of market segmentation as a determinant of fixed-mobile service substitution

What it means for carriers and policy makers

Amit Schejter, Alexander Serenko, Ofir Turel, Mehdi Zahaf

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

The determination whether mobile and fixed telecommunications services operate in the same market not only affects business decision of service providers, but also has wide implications on public policy decisions pertaining to the means by which they should be regulated in the United States. This study conducts a two-stage cluster analysis implementing the American Customer Satisfaction Model on two datasets of 3251 and 5060 data points pertaining to mobile and fixed-line phone services, respectively, collected by the National Quality Research Center at the University of Michigan in order to determine whether the way consumers perceive these services can indicate as to their levels of substitutability. It concludes that different types of customers with different needs consume these products and offers policy makers some insight on how to further the penetration of mobile services.

Original languageEnglish (US)
Pages (from-to)90-102
Number of pages13
JournalTelematics and Informatics
Volume27
Issue number1
DOIs
StatePublished - Feb 1 2010

Fingerprint

market segmentation
Telecommunication services
Customer satisfaction
Cluster analysis
substitution
Substitution reactions
determinants
Industry
customer
cluster analysis
service provider
telecommunication
public policy
market

All Science Journal Classification (ASJC) codes

  • Communication
  • Computer Networks and Communications
  • Electrical and Electronic Engineering
  • Law

Cite this

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Policy implications of market segmentation as a determinant of fixed-mobile service substitution : What it means for carriers and policy makers. / Schejter, Amit; Serenko, Alexander; Turel, Ofir; Zahaf, Mehdi.

In: Telematics and Informatics, Vol. 27, No. 1, 01.02.2010, p. 90-102.

Research output: Contribution to journalArticle

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