Predicting emerging product design trend by mining publicly available customer review data

Conrad S. Tucker, Harrison M. Kim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

48 Scopus citations

Abstract

In this work, the authors present a robust framework to enrich new product design process by dynamically capturing customer preference trends. The framework autonomously captures customer preference trends from publicly available product review data which is abundantly available but grossly underutilized. The method overcomes a major challenge that has plagued the product design community -the lack of large scale, realistic customer data and its meaningful interpretation to guide new product design process. The challenge is from conventional, prevalent use of customer surveys or focus group interviews that are usually costly and time consuming while the size of available data is usually small scale. The framework is composed of three steps-retrieval of customer review texts, mining product feature texts, and predicting future trend of product preference.

Original languageEnglish (US)
Title of host publicationICED 11 - 18th International Conference on Engineering Design - Impacting Society Through Engineering Design
Pages43-52
Number of pages10
StatePublished - Dec 1 2011
Event18th International Conference on Engineering Design, ICED 11 - Copenhagen, Denmark
Duration: Aug 15 2011Aug 18 2011

Publication series

NameICED 11 - 18th International Conference on Engineering Design - Impacting Society Through Engineering Design
Volume6

Other

Other18th International Conference on Engineering Design, ICED 11
CountryDenmark
CityCopenhagen
Period8/15/118/18/11

All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering

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  • Cite this

    Tucker, C. S., & Kim, H. M. (2011). Predicting emerging product design trend by mining publicly available customer review data. In ICED 11 - 18th International Conference on Engineering Design - Impacting Society Through Engineering Design (pp. 43-52). (ICED 11 - 18th International Conference on Engineering Design - Impacting Society Through Engineering Design; Vol. 6).