Production employee performance at a furniture manufacturer: The importance of supportive supervisors

Judd H. Michael, Reiner Leschinsky, Mark A. Gagnon

Research output: Contribution to journalReview article

5 Scopus citations

Abstract

Individual employee performance has been shown to play an important role in the overall performance of organizations. One of the factors influencing production employee performance appears to be the direct supervisor; however, these relationships are not fully understood. This paper presents the findings of a study investigating means by which supervisors influence the work-related performance of their hourly subordinates. We categorized employee performance into both in-role and extra-role behaviors and tested multiple predictors of performance using data from supervisors and hourly employees at two plants owned by a large furniture manufacturer. Results indicate that supervisors can have a direct influence on subordinate performance and work-related withdrawal behaviors. We also found that a large percentage of employees report engaging in behaviors that could reduce efficiency, quality, etc. Findings imply that manufacturing management would be well advised to develop the communication and interpersonal skills of their supervisory staff in order to bolster organizational performance.

Original languageEnglish (US)
Pages (from-to)19-24
Number of pages6
JournalForest Products Journal
Volume56
Issue number6
StatePublished - Jun 1 2006

All Science Journal Classification (ASJC) codes

  • Forestry
  • Materials Science(all)
  • Plant Science

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