Question and answering made interactive: An exploration of interactions in social Q&A

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Scopus citations

Abstract

With the advancement of Web 2.0 techniques, social question and answering has become a new venue for individuals to seek for information online. Although it has been investigated by a number of works lately, so far still little has been known about how people interact with each other in order to satisfy their information needs in social Q&A. With the aim to understand the patterns of user interactions in the social Q&A context, as well as factors that may affect such kind of back-andforth communications, in this work we collect over 1,000 question and answering dialogues from Sina Weibo. Statistical analyses including ANOVA, Pearson's correlation, linear regression and independent t-test are performed in order to answer our proposed research questions. Our results demonstrate the importance of studying the interactions in social Q&A given that about half of our collected question-answer pairs are of interactive nature. From the quantity perspective, we observe that questions within more complicated topics, such as "Healthcare" and "Education" generate more interactions. Significantly positive correlation is also noticed between social tie strength and the number of interactions. By manually annotating all interactive answers, we also indicate the importance of weak ties in providing high quality answers and interactions. Based on our results, we proposed potential implications for future design and implementations.

Original languageEnglish (US)
Title of host publicationProceedings - 2013 International Conference on Social Intelligence and Technology, SOCIETY 2013
Pages1-10
Number of pages10
DOIs
StatePublished - 2013
Event2013 International Conference on Social Intelligence and Technology, SOCIETY 2013 - State College, PA, United States
Duration: May 8 2013May 10 2013

Other

Other2013 International Conference on Social Intelligence and Technology, SOCIETY 2013
CountryUnited States
CityState College, PA
Period5/8/135/10/13

All Science Journal Classification (ASJC) codes

  • Management of Technology and Innovation
  • Artificial Intelligence

Fingerprint Dive into the research topics of 'Question and answering made interactive: An exploration of interactions in social Q&A'. Together they form a unique fingerprint.

  • Cite this

    Liu, Z., & Jansen, B. J. (2013). Question and answering made interactive: An exploration of interactions in social Q&A. In Proceedings - 2013 International Conference on Social Intelligence and Technology, SOCIETY 2013 (pp. 1-10). [6545959] https://doi.org/10.1109/SOCIETY.2013.16