Redefining roles and responsibilities: Implementing a triage reference model at a single service point

Michael LaMagna, Sarah Hartman-Caverly, Lori Marchetti

Research output: Contribution to journalArticle

8 Scopus citations


As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.

Original languageEnglish (US)
Pages (from-to)53-65
Number of pages13
JournalJournal of Access Services
Issue number2
StatePublished - Apr 2 2016


All Science Journal Classification (ASJC) codes

  • Library and Information Sciences

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