Abstract
This study fills a critical research gap by assessing the effectiveness of the Malcolm Baldrige National Quality Award (MBNQA) model within a government organisation and by comparing the effectiveness of the categories within the MBNQA model in government to the effectiveness of the categories of the MBNQA model in different industries. This study examines the relative effectiveness of each Baldrige category in the MBNQA 2013-2014 framework to results using data from a municipal government. We tested the hypothesised research model employing partial least squares (structural equation modelling). The results validate the effectiveness of the Baldrige categories and quantitatively support the theoretical foundations of the Baldrige model. Drawing on contingency theory, we explore the commonalities and differences of the effectiveness of Baldrige categories across different industries. The comparisons provide evidence that the Baldrige model has experienced the appropriate adaptations over years. This work discusses theoretical and managerial implications, and suggests future research directions.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 629-647 |
| Number of pages | 19 |
| Journal | International Journal of Production Research |
| Volume | 53 |
| Issue number | 2 |
| DOIs | |
| State | Published - Jan 17 2015 |
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All Science Journal Classification (ASJC) codes
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering
Cite this
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Relative effectiveness of the Malcolm Baldrige National Quality Award categories. / Peng, Richard; Prybutok, Victor.
In: International Journal of Production Research, Vol. 53, No. 2, 17.01.2015, p. 629-647.Research output: Contribution to journal › Review article
TY - JOUR
T1 - Relative effectiveness of the Malcolm Baldrige National Quality Award categories
AU - Peng, Richard
AU - Prybutok, Victor
PY - 2015/1/17
Y1 - 2015/1/17
N2 - This study fills a critical research gap by assessing the effectiveness of the Malcolm Baldrige National Quality Award (MBNQA) model within a government organisation and by comparing the effectiveness of the categories within the MBNQA model in government to the effectiveness of the categories of the MBNQA model in different industries. This study examines the relative effectiveness of each Baldrige category in the MBNQA 2013-2014 framework to results using data from a municipal government. We tested the hypothesised research model employing partial least squares (structural equation modelling). The results validate the effectiveness of the Baldrige categories and quantitatively support the theoretical foundations of the Baldrige model. Drawing on contingency theory, we explore the commonalities and differences of the effectiveness of Baldrige categories across different industries. The comparisons provide evidence that the Baldrige model has experienced the appropriate adaptations over years. This work discusses theoretical and managerial implications, and suggests future research directions.
AB - This study fills a critical research gap by assessing the effectiveness of the Malcolm Baldrige National Quality Award (MBNQA) model within a government organisation and by comparing the effectiveness of the categories within the MBNQA model in government to the effectiveness of the categories of the MBNQA model in different industries. This study examines the relative effectiveness of each Baldrige category in the MBNQA 2013-2014 framework to results using data from a municipal government. We tested the hypothesised research model employing partial least squares (structural equation modelling). The results validate the effectiveness of the Baldrige categories and quantitatively support the theoretical foundations of the Baldrige model. Drawing on contingency theory, we explore the commonalities and differences of the effectiveness of Baldrige categories across different industries. The comparisons provide evidence that the Baldrige model has experienced the appropriate adaptations over years. This work discusses theoretical and managerial implications, and suggests future research directions.
UR - http://www.scopus.com/inward/record.url?scp=84911960881&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84911960881&partnerID=8YFLogxK
U2 - 10.1080/00207543.2014.961207
DO - 10.1080/00207543.2014.961207
M3 - Review article
AN - SCOPUS:84911960881
VL - 53
SP - 629
EP - 647
JO - International Journal of Production Research
JF - International Journal of Production Research
SN - 0020-7543
IS - 2
ER -