Scaling 911 messaging for emergency operation centers during large scale events

Andrea H. Tapia, Nicklaus A. Giacobe, Nicolas LaLone, Pamela J. Soule

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In this paper we imagine that one day soon, mass crisis events will result in thousands of people trying to get emergency help multiple via multiple mediums. Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster. While 911 dispatchers will need to respond directly to each individual text message, we present the development and testing of a system that aims to provide this data, in real-time, directly to emergency managers during a large-scale crisis. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from the PSAP and provide them directly to emergency management staff, who can leverage their content. In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis.

Original languageEnglish (US)
Title of host publicationISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management
EditorsLeysia A. Palen, Tina Comes, Monika Buscher, Amanda Lee Hughes, Leysia A. Palen
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages300-310
Number of pages11
ISBN (Electronic)9788271177881
StatePublished - Jan 1 2015
Event12th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2015 - Kristiansand, Norway
Duration: May 24 2015May 27 2015

Publication series

NameISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management
Volume2015-January

Other

Other12th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2015
CountryNorway
CityKristiansand
Period5/24/155/27/15

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Electrical and Electronic Engineering
  • Information Systems and Management
  • Computer Networks and Communications

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  • Cite this

    Tapia, A. H., Giacobe, N. A., LaLone, N., & Soule, P. J. (2015). Scaling 911 messaging for emergency operation centers during large scale events. In L. A. Palen, T. Comes, M. Buscher, A. L. Hughes, & L. A. Palen (Eds.), ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management (pp. 300-310). (ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management; Vol. 2015-January). Information Systems for Crisis Response and Management, ISCRAM.