Search Helper, a gateway software program that accesses information access company databases, was made available to Carnegie-Mellon University library users. During a test period, little or no assistance was offered to those using Search Helper. A simple survey was conducted to monitor user satisfaction and use of the system. A high level of user satisfaction was recorded. Willingness to pay for the service was not related to citations retrieved or to other variables. Yields and relevance reported suggest that some users may have benefitted from more assistance. A strong preference for online help systems was expressed by this population of frequent computer users.