Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence

Yany Grégoire, Anna S. Mattila

Research output: Contribution to journalEditorialpeer-review

Fingerprint Dive into the research topics of 'Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence'. Together they form a unique fingerprint.

Business & Economics

Engineering & Materials Science

Social Sciences