Service Science: The Foundations of Service Engineering and Management

Research output: Book/ReportBook

20 Citations (Scopus)

Abstract

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures • Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science • A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Original languageEnglish (US)
PublisherWiley-Blackwell
Number of pages304
Volume9781118108239
ISBN (Electronic)9781118551820
ISBN (Print)9781118108239
DOIs
StatePublished - Jul 28 2014

Fingerprint

Engineering
Management science
Industrial engineering
Operations research
Industrial economics
Operations Research
Life Cycle
Project management
Operations Management
Automobiles
Quality control
Service Management
Marketing
Industry
Sales
Statistics
Students
Service Operations
Project Management
Automobile

All Science Journal Classification (ASJC) codes

  • Engineering(all)
  • Mathematics(all)

Cite this

@book{580eb9862224456aac7496a7f8316bf6,
title = "Service Science: The Foundations of Service Engineering and Management",
abstract = "Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures • Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science • A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.",
author = "Guanghua Qiu",
year = "2014",
month = "7",
day = "28",
doi = "10.1002/9781118551820",
language = "English (US)",
isbn = "9781118108239",
volume = "9781118108239",
publisher = "Wiley-Blackwell",
address = "United Kingdom",

}

Service Science : The Foundations of Service Engineering and Management. / Qiu, Guanghua.

Wiley-Blackwell, 2014. 304 p.

Research output: Book/ReportBook

TY - BOOK

T1 - Service Science

T2 - The Foundations of Service Engineering and Management

AU - Qiu, Guanghua

PY - 2014/7/28

Y1 - 2014/7/28

N2 - Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures • Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science • A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

AB - Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures • Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science • A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

UR - http://www.scopus.com/inward/record.url?scp=84910026490&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84910026490&partnerID=8YFLogxK

U2 - 10.1002/9781118551820

DO - 10.1002/9781118551820

M3 - Book

AN - SCOPUS:84910026490

SN - 9781118108239

VL - 9781118108239

BT - Service Science

PB - Wiley-Blackwell

ER -