Serving one another: Are shared and self-leadership the keys to service sustainability?

Charles C. Manz, Bruce C. Skaggs, Craig L. Pearce, Christina L. Wassenaar

Research output: Contribution to journalArticlepeer-review

7 Scopus citations

Abstract

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.

Original languageEnglish (US)
Pages (from-to)607-612
Number of pages6
JournalJournal of Organizational Behavior
Volume36
Issue number4
DOIs
StatePublished - May 1 2015

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Sociology and Political Science
  • Psychology(all)
  • Organizational Behavior and Human Resource Management

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