Sharing usability information: A communication paradox

Paula M. Bach, Hao Jiang, John M. Carroll

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In this chapter, we investigate the social and communication challenges surrounding usability information sharing. Our objective is to investigate a communication paradox: software development teams, consisting of usability engineers, software developers, and project managers, chose communication channels to use every day that are not channels they prefer to use. This paradox was discovered in a survey and explored further in interviews with software development teams. Results indicated that challenges with common ground and work coupling affect the extent to which the affordances of different communication channels can be taken advantage of. The value of this study highlights and explains the paradox from a time-space perspective and provides insight to usability information sharing among software engineering teams. Future work includes investigating the effect of social capital on communication channel preference along with understanding how important usability issues can be discussed in complex teams.

Original languageEnglish (US)
Title of host publicationInterpersonal Relations and Social Patterns in Communication Technologies
Subtitle of host publicationDiscourse Norms, Language Structures and Cultural Variables
PublisherIGI Global
Pages405-420
Number of pages16
ISBN (Print)9781615208272
DOIs
StatePublished - Dec 1 2010

Fingerprint

communication
software development
social capital
engineer
manager
engineering
interview
Values
software
time

All Science Journal Classification (ASJC) codes

  • Social Sciences(all)

Cite this

Bach, P. M., Jiang, H., & Carroll, J. M. (2010). Sharing usability information: A communication paradox. In Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables (pp. 405-420). IGI Global. https://doi.org/10.4018/978-1-61520-827-2.ch021
Bach, Paula M. ; Jiang, Hao ; Carroll, John M. / Sharing usability information : A communication paradox. Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables. IGI Global, 2010. pp. 405-420
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Bach, PM, Jiang, H & Carroll, JM 2010, Sharing usability information: A communication paradox. in Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables. IGI Global, pp. 405-420. https://doi.org/10.4018/978-1-61520-827-2.ch021

Sharing usability information : A communication paradox. / Bach, Paula M.; Jiang, Hao; Carroll, John M.

Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables. IGI Global, 2010. p. 405-420.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Bach PM, Jiang H, Carroll JM. Sharing usability information: A communication paradox. In Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables. IGI Global. 2010. p. 405-420 https://doi.org/10.4018/978-1-61520-827-2.ch021