Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event

Heyao Yu, Lindsey Lee, Iuliana Popa, Juan M. Madera

Research output: Contribution to journalArticlepeer-review

Abstract

The effects of subjective stress and negative emotions on work have been theorized and widely researched, but the literature has mostly focused on organization-specific contexts. The purpose of the current paper was to understand the impact of subjective stress and negative emotions associated with COVID-19 on employee attitudes and behaviors toward the hospitality industry. In Study 1, qualitative interviews showed that the COVID-19 pandemic is (1) perceived as a negative event affecting the industry, rather than only affecting a particular job or company, and (2) distressful, provoking negative emotions. In Study 2, a quantitative study examined subjective stress and negative emotions associated with COVID-19, as well as industry turnover intentions and industry negative word-of-mouth as responses to the stress and negative emotions associated with the COVID-19 pandemic. The current research underscores the importance of studying work events that impact an industry and attitudes and behaviors toward the industry.

Original languageEnglish (US)
Article number102843
JournalInternational Journal of Hospitality Management
Volume94
DOIs
StatePublished - Apr 2021

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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