Smile! Positive Emojis Improve Reception and Intention to Use Constructive Feedback

Chulakorn Aritajati, Mary Beth Rosson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Feedback is essential to creative work. In fact, feedback is so valuable that online crowdwork platforms are sometimes used to gather it quickly and repeatedly. However, when feedback contains negative content, the receiver’s mood may suffer, as well as his or her perceptions of the feedback and provider. In response, researchers have explored techniques to mitigate the negative impacts of constructive comments; surprisingly, few studies have investigated non-verbal communication such as images. We report an exploratory study of how the presence of positive emojis in a critique can affect the receivers’ reactions. We found that the positive emojis increased receiver positivity, also decreasing annoyance and frustration. The emojis also evoked more positive perceptions of feedback providers, and increased intentions to apply the feedback to future work. We discuss implications for designing feedback platforms in ways that might encourage the addition of message-appropriate emojis.

Original languageEnglish (US)
Title of host publicationDiversity, Divergence, Dialogue - 16th International Conference, iConference 2021, Proceedings
EditorsKatharina Toeppe, Hui Yan, Samuel Kai Chu
PublisherSpringer Science and Business Media Deutschland GmbH
Pages248-267
Number of pages20
ISBN (Print)9783030712914
DOIs
StatePublished - 2021
Event16th International Conference on Diversity, Divergence, Dialogue, iConference 2021 - Beijing, China
Duration: Mar 17 2021Mar 31 2021

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12645 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference16th International Conference on Diversity, Divergence, Dialogue, iConference 2021
CountryChina
CityBeijing
Period3/17/213/31/21

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

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