Social media for the emergency manager in disaster planning and response

Nicklaus A. Giacobe, Pamela J. Soule

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

This practitioner paper outlines some of the benefits for the use of social media, from the perspective of a local-level or county-level emergency manager (EM). As compared to state and national level emergency management, because local level EMs have limited manpower and resources, social media can positively or negatively impact the effectiveness of communication before, during and after disaster strikes. Outlined in this paper are six key points where local EMs have specific needs that could be addressed by the effective use of social media and, in the opinion of the authors, represent the top issues that EMs face when considering how to leverage Twitter, Facebook, YouTube, Instagram and other social media platforms. The six needs addressed in this paper include: 1) Best practices for general social media use by EMs, 2) Social media use for internal command and control within the EM group, 3) Developing situation awareness by monitoring social media, especially prior to predicable events, 4) Communicating disaster preparedness messages through social media, 5)Using social media for gathering damage assessment information during, or immediately following a crisis,and 6) Leveraging social media volunteer groups. This short paper picks up where the Federal Emergency Management Agency's social media training leaves off and attempts to represent these six needs as use cases for researchers and developers to address in future publications and products.

Original languageEnglish (US)
Title of host publicationISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management
PublisherThe Pennsylvania State University
Pages570-574
Number of pages5
ISBN (Print)9780692211946
StatePublished - Jan 1 2014
Event11th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2014 - University Park, PA, United States
Duration: May 1 2014May 1 2014

Publication series

NameISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management

Other

Other11th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2014
CountryUnited States
CityUniversity Park, PA
Period5/1/145/1/14

All Science Journal Classification (ASJC) codes

  • Information Systems

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  • Cite this

    Giacobe, N. A., & Soule, P. J. (2014). Social media for the emergency manager in disaster planning and response. In ISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management (pp. 570-574). (ISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management). The Pennsylvania State University.