Social support and turnover among entry-level service employees: Differentiating type, source, and basis of attachment

Michael J. Tews, Jr., John W. Michel, Kathryn Stafford

Research output: Contribution to journalArticle

Abstract

Previous research on social support and turnover has yielded mixed results. To advance research in a more comprehensive manner, the present study examined how turnover is influenced by type of support (emotional or instrumental), source of support (coworker or supervisor), and basis of attachment (affective commitment and constituent attachment as mediators). In the context of entry-level service employees, these relationships were examined with a sample of restaurant servers company-wide from a casual dining restaurant chain in the USA. Coworker emotional support was directly and negatively related to turnover, and coworker instrumental support was directly and positively related to turnover. Furthermore, supervisor emotional support and instrumental support were indirectly related to turnover through affective commitment. When the mediators were considered independently, coworker and supervisor emotional support were both indirectly related to turnover through constituent attachment.

Original languageEnglish (US)
JournalHuman Resource Management
DOIs
StateAccepted/In press - Jan 1 2019

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Restaurants
Supervisory personnel
Social Support
Personnel
Research
Servers
Service employees
Turnover
Social support
Industry
Emotion
Supervisors

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

Cite this

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