Software-as-a-service and Versionology: Towards innovative service differentiation

Youakim Badr, Guy Caplat

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Scopus citations

Abstract

Version control plays an important role in software industries to manage changes and code development. It is also recognized as embedded parts in various software types such as Content Management Systems, Wikis and Word processors. The emergence of Software-as-a-Service (SaaS) and Cloud computing stimulate the provision of online services via the Internet. Traditional version control systems still provide control over changes to source codes in software engineering, but they are expected to play a major role in service innovation. Incremental changes in service provisions increase value, productivity and consumer satisfaction. From a business perspective, the challenge arises when the revision control helps in to decide whether a new version of a SaaS application should be released and define metrics to determine that users should migrate to a new version after several minor or major revisions. Based on the versionology theory, we introduce a metric-based system to evaluate the distance between successive versions and extrapolate users' resistance to change and their capacity to integrate a new version. We also conducted experiments to demonstrate the usefulness of this approach in service differentiation.

Original languageEnglish (US)
Title of host publication24th IEEE International Conference on Advanced Information Networking and Applications, AINA 2010
Pages237-243
Number of pages7
DOIs
StatePublished - Jul 12 2010
Event24th IEEE International Conference on Advanced Information Networking and Applications, AINA2010 - Perth, WA, Australia
Duration: Apr 20 2010Apr 23 2010

Publication series

NameProceedings - International Conference on Advanced Information Networking and Applications, AINA
ISSN (Print)1550-445X

Conference

Conference24th IEEE International Conference on Advanced Information Networking and Applications, AINA2010
CountryAustralia
CityPerth, WA
Period4/20/104/23/10

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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  • Cite this

    Badr, Y., & Caplat, G. (2010). Software-as-a-service and Versionology: Towards innovative service differentiation. In 24th IEEE International Conference on Advanced Information Networking and Applications, AINA 2010 (pp. 237-243). [5474701] (Proceedings - International Conference on Advanced Information Networking and Applications, AINA). https://doi.org/10.1109/AINA.2010.131