Special digital monies: The design of alipay and WeChat wallet for mobile payment practices in China

Yong Ming Kow, Xinning Gui, Waikuen Cheng

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Scopus citations

Abstract

While research studies of digital and mobile payment systems in HCI have pointed out design opportunities situated within informal and nuanced mobile contexts, we have not yet understood how we can design digital monies to allow users to use monies more easily in these contexts. In this study, we examined the design of Alipay and WeChat Wallet, two successful mobile payment apps in China, which have been used by Chinese users for purposes such as playing, gifting, and ceremonial practices. Through semi-structured interviews with 24 Chinese users and grounded theory coding, we identified five contexts in which the flexibility and extensive functions of these payment apps have allowed these users to adaptively use digital monies in highly flexible ways. Finally, our analysis arrived at our conceptual frame—special digital monies—to highlight how digital monies, by allowing users to alter and define their transactional rules and pathways, could vastly expand the potential of digital monies to support users beyond standard retail contexts.

Original languageEnglish (US)
Title of host publicationHuman-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
EditorsRegina Bernhaupt, Marco Winckler, Jacki O'Neill, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan
PublisherSpringer Verlag
Pages136-155
Number of pages20
ISBN (Print)9783319680583
DOIs
StatePublished - 2017
Event16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 - Mumbai, India
Duration: Sep 25 2017Sep 29 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10516 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017
Country/TerritoryIndia
CityMumbai
Period9/25/179/29/17

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

Fingerprint

Dive into the research topics of 'Special digital monies: The design of alipay and WeChat wallet for mobile payment practices in China'. Together they form a unique fingerprint.

Cite this