Student needs identification and prioritization framework: Incorporating multiple customers' perspectives

Tracee Walker Gilbert, Janis P. Terpenny, Sharnnia Artis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

This paper describes a framework that integrates a collection of influential student success theories with the customer needs identification method that is core to good engineering design. The Student Needs Identification and Prioritization Framework is presented to provide: A method for translating the voice of the customers (i.e., students, university faculty, industry, and society) into actionable statements that identify student success needs; the Analytical Hierarchy Process (AHP) to prioritize these needs from multiple customer perspectives; and the tools to implement this framework. An example application is used to illustrate how this framework can be applied in engineering education.

Original languageEnglish (US)
Title of host publicationIIE Annual Conference and Expo 2010 Proceedings
PublisherInstitute of Industrial Engineers
StatePublished - 2010
EventIIE Annual Conference and Expo 2010 - Cancun, Mexico
Duration: Jun 5 2010Jun 9 2010

Other

OtherIIE Annual Conference and Expo 2010
CountryMexico
CityCancun
Period6/5/106/9/10

All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering

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    Gilbert, T. W., Terpenny, J. P., & Artis, S. (2010). Student needs identification and prioritization framework: Incorporating multiple customers' perspectives. In IIE Annual Conference and Expo 2010 Proceedings Institute of Industrial Engineers.