Supply chain evaluation in the service industry: a framework development compared to manufacturing

Yunus Kathawala, Khaled Abdou

Research output: Contribution to journalArticlepeer-review

61 Scopus citations

Abstract

The services industry, especially the professional sector in the auditing, accounting, and financial consulting, was and still is moving toward globalization. This move was characterized by the cooperation between headquartered US firms such as the Big-five and other related firms all over the world. The result was increasing the efficiency and effectiveness. In addition, it satisfied the multinational companies by providing the service required by the branches of those multinational clients. The efficiency and effectiveness of globalization is not a simple issue. Several factors are involved to achieve this issue. One important factor is balancing the trade-off between decreasing the costs and increasing the quality of the services rendered. The paper proposes one way to achieve this balancing is by the appropriate coordination between the headquarters and their branches.

Original languageEnglish (US)
Pages (from-to)140-149
Number of pages10
JournalManagerial Auditing Journal
Volume18
Issue number2
DOIs
StatePublished - Mar 1 2003

All Science Journal Classification (ASJC) codes

  • Accounting
  • Business, Management and Accounting(all)
  • Economics, Econometrics and Finance(all)

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