Supporting content and process common ground in computer-supported teamwork

Gregorio Convertino; Helena M. Mentis; Mary Beth Rosson; Aleksandra Slavkovic; John M. Carroll

doi:10.1145/1518701.1519059

Supporting content and process common ground in computer-supported teamwork

Gregorio Convertino, Helena M. Mentis, Mary Beth Rosson, Aleksandra Slavkovic, John M. Carroll

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

36 Scopus citations

Abstract

We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is proposed. In this paper we describe a distributed geo-collaboration software prototype. The system design rationale was gleaned from fieldwork, literature on team cognition, and an earlier lab study introducing a reference task with face-to-face teams. We report on a controlled experiment that evaluates this design rationale. Distinct sets of measures show that that the prototype supported both content and process common ground, offsetting the costs imposed by the distributed setting. We interpret the results in relation to prior work on common ground and draw implications for moving beyond current models of sharing and coordination.

Original language	English (US)
Title of host publication	CHI 2009
Subtitle of host publication	Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems
Pages	2339-2348
Number of pages	10
DOIs	https://doi.org/10.1145/1518701.1519059
State	Published - Dec 1 2009
Event	27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States Duration: Apr 4 2009 → Apr 9 2009

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Other

Other	27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
Country	United States
City	Boston, MA
Period	4/4/09 → 4/9/09

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/1518701.1519059

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Cite this

Convertino, G., Mentis, H. M., Rosson, M. B., Slavkovic, A., & Carroll, J. M. (2009). Supporting content and process common ground in computer-supported teamwork. In CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems (pp. 2339-2348). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1518701.1519059

Convertino, Gregorio ; Mentis, Helena M. ; Rosson, Mary Beth ; Slavkovic, Aleksandra ; Carroll, John M. / Supporting content and process common ground in computer-supported teamwork. CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. 2009. pp. 2339-2348 (Conference on Human Factors in Computing Systems - Proceedings).

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Convertino, G, Mentis, HM, Rosson, MB , Slavkovic, A & Carroll, JM 2009, Supporting content and process common ground in computer-supported teamwork. in CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, pp. 2339-2348, 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009, Boston, MA, United States, 4/4/09. https://doi.org/10.1145/1518701.1519059

Supporting content and process common ground in computer-supported teamwork. / Convertino, Gregorio; Mentis, Helena M.; Rosson, Mary Beth ; Slavkovic, Aleksandra ; Carroll, John M.

CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. 2009. p. 2339-2348 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Convertino G, Mentis HM, Rosson MB , Slavkovic A , Carroll JM. Supporting content and process common ground in computer-supported teamwork. In CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems. 2009. p. 2339-2348. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1518701.1519059