TY - GEN
T1 - Supporting content and process common ground in computer-supported teamwork
AU - Convertino, Gregorio
AU - Mentis, Helena M.
AU - Rosson, Mary Beth
AU - Slavkovic, Aleksandra
AU - Carroll, John M.
PY - 2009
Y1 - 2009
N2 - We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is proposed. In this paper we describe a distributed geo-collaboration software prototype. The system design rationale was gleaned from fieldwork, literature on team cognition, and an earlier lab study introducing a reference task with face-to-face teams. We report on a controlled experiment that evaluates this design rationale. Distinct sets of measures show that that the prototype supported both content and process common ground, offsetting the costs imposed by the distributed setting. We interpret the results in relation to prior work on common ground and draw implications for moving beyond current models of sharing and coordination.
AB - We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is proposed. In this paper we describe a distributed geo-collaboration software prototype. The system design rationale was gleaned from fieldwork, literature on team cognition, and an earlier lab study introducing a reference task with face-to-face teams. We report on a controlled experiment that evaluates this design rationale. Distinct sets of measures show that that the prototype supported both content and process common ground, offsetting the costs imposed by the distributed setting. We interpret the results in relation to prior work on common ground and draw implications for moving beyond current models of sharing and coordination.
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U2 - 10.1145/1518701.1519059
DO - 10.1145/1518701.1519059
M3 - Conference contribution
AN - SCOPUS:84892459380
SN - 9781605582474
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 2339
EP - 2348
BT - CHI 2009
T2 - 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
Y2 - 4 April 2009 through 9 April 2009
ER -