Surfacing automation criteria: A process architecture approach

Fuyu Yi, Sandeep Purao, Shawn Clark, Sumita Raghuram

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

This paper describes the outcomes of a case study aimed at surfacing and analyzing decision making criteria used to prioritize process automation initiatives with a view toward engendering a process-centric organization and eventually exposing these processes as services. The study used structured interviews, content analysis, and enterprise process architecture mapping techniques to explore the implicit and explicit logic underlying process automation decisions. The results point to a wide range of decision making criteria involving technology, business and industry characteristics. We discuss the implications of our analysis for future, larger-scale, research projects and describe the potential implications for organizations interested in moving toward a process-oriented enterprise.

Original languageEnglish (US)
Title of host publication15th Americas Conference on Information Systems 2009, AMCIS 2009
Pages919-928
Number of pages10
StatePublished - Dec 1 2009
Event15th Americas Conference on Information Systems 2009, AMCIS 2009 - San Francisco, CA, United States
Duration: Aug 6 2009Aug 9 2009

Publication series

Name15th Americas Conference on Information Systems 2009, AMCIS 2009
Volume2

Other

Other15th Americas Conference on Information Systems 2009, AMCIS 2009
CountryUnited States
CitySan Francisco, CA
Period8/6/098/9/09

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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    Yi, F., Purao, S., Clark, S., & Raghuram, S. (2009). Surfacing automation criteria: A process architecture approach. In 15th Americas Conference on Information Systems 2009, AMCIS 2009 (pp. 919-928). (15th Americas Conference on Information Systems 2009, AMCIS 2009; Vol. 2).