Synthesizing IT case studies of nonprofits using a multiple-level patterns-based framework

Sue E. Kase, Yang Zhang, John M. Carroll, Mary Beth Rosson

Research output: Contribution to journalArticle

5 Scopus citations


To better understand how individuals, groups, and organizations can use information systems more effectively, a research approach closer to the level of social interchange is required. A multiple-level, sustainable, information-technology (IT) learning framework, rooted in patterns of practice and constructed by participatory action research, offers an alternative methodology for investigating sustainable strategies of IT learning. The framework evolved from concrete instances of IT learning across organizational case studies. A patterns-based analysis of the ethnographic data enabled the examination of informal IT learning in community contexts and the identification of IT interventions more likely to produce successful learning outcomes.

Original languageEnglish (US)
Article number5556475
Pages (from-to)216-232
Number of pages17
JournalIEEE Transactions on Professional Communication
Issue number3
Publication statusPublished - Sep 1 2010


All Science Journal Classification (ASJC) codes

  • Industrial relations
  • Electrical and Electronic Engineering

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