Teleworker knowledge sharing and the role of altered relational and technological interactions

Timothy D. Golden, Sumita Raghuram

Research output: Contribution to journalArticlepeer-review

47 Scopus citations

Abstract

Given the growing importance and complexities of telework and the challenges associated with knowledge sharing, in this study we investigate teleworkers and their propensity to share knowledge. We do so by investigating if the relational qualities of teleworkers in the form of trust, interpersonal bond, and commitment, act to impact teleworker knowledge sharing. We also investigate how telework's altered spatial and technical interactions shape knowledge sharing, by testing the contingent role of technology support, face-to-face interactions, and electronic tool use. Results using matched data from 226 teleworkers support the role of teleworker trust, interpersonal bond, and commitment in predicting knowledge sharing. Moreover, the impact of trust on knowledge sharing is found to be moderated by technology support, face-to-face interactions, and use of electronic tools, whereas the impact of commitment is contingent upon the use of electronic tools.

Original languageEnglish (US)
Pages (from-to)1061-1085
Number of pages25
JournalJournal of Organizational Behavior
Volume31
Issue number8
DOIs
StatePublished - Nov 1 2010

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Sociology and Political Science
  • Psychology(all)
  • Organizational Behavior and Human Resource Management

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