The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers

Hui Jimmy Xie, Deborah L. Kerstetter, Anna S. Mattila

Research output: Contribution to journalArticle

48 Scopus citations

Abstract

A never ending challenge for the cruise industry is to convert potential cruisers to cruisers. Grounded in Attribute Knowledge Theory and studies on novelty seeking, this study addressed this challenge by examining the different attributes of a cruise ship that influence the decision making of cruisers and potential cruisers. Using a sample of cruisers and potential cruisers with similar socio-demographics, this study found that they perceive seven dimensions of onboard attributes, but attach different importance to some of them. These results, consistent with the theoretical prediction, provide evidence that the cruise industry should develop different marketing strategies for cruisers and potential cruisers.

Original languageEnglish (US)
Pages (from-to)152-159
Number of pages8
JournalInternational Journal of Hospitality Management
Volume31
Issue number1
DOIs
StatePublished - Mar 2012

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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